CareLink™ Personal Software | Medtronic (2024)

Understand more about your diabetes with CareLink™ reports

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CareLink™ Personal Software | Medtronic (1)

CareLink Personal

CareLink™ Personal software is a free web-based program that collects information directly from your insulin pump, continuous glucose monitor, blood glucose meter, and smart insulin pen. It allows you to generate easy-to-understand insights and reports about your sugar levels that can be used during your doctor’s visits and to monitor your own progress.

CareLink™ Personal Software | Medtronic (2) See how it works

CareLink™ Personal Software | Medtronic (3)

Get more out of your clinic visit with CareLink reports

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Enjoy automatic uploads*

Once you connect your MiniMed Mobile app to the CareLink Personal software, data automatically uploads to your account.

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Discover trends and patterns

Get a full view of your sugar level trends over days and weeks across all your diabetes technology (insulin pump, CGM, BG meter).

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Spot highs and lows

See all your data combined onto charts and graphs to better identify areas for discussion with your healthcare provider.

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Collaborate on care

Share device data directly with your healthcare provider so they see the same reports you do.

*Compatible device and internet connection required

View and share reports with your doctor in just a few easy steps

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Upload CareLink data through MiniMed™ Mobile app’s Sync to CareLink feature, or the Blue Adapter.

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Review reports, such as the Assessment & Progress Report, to understand trends.

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Discuss results with your healthcare team and develop your individual health plan.

Do a quick check or a deep dive with a variety of reports

Assessment Report


This report is designed to help you view your sugar level history while on your insulin pump or smart MDI system.

Weekly Report


This report generates weekly pump and sensor information to show you the relationships between events.

Sensor & Meter Overview


This report gives an overview of your glycemic control (daily, overnight, and at meal times).

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My Insights

Powered by you.

Personalized for you.

When you have a CareLink™ Personal account, all MiniMed™ 700 series users are eligible for My Insights, an exciting monthly dashboard that offers personalized insights, achievement badges, Time in Range trends, and customized resources!

Create a CareLink™ account

Frequently asked questions

Who can use CareLink™ Personal software?

CareLink™ Personal is designed for use by people with compatible devices and their care partners at home. Account creation is required with an active email account.

How can I register to use CareLink™ Personal software?

  1. Go to
  2. A “Create an Account” button is available on the CareLink™ Personal homepage.
  3. You will need to select your country of residence, preferred language, and accept the terms of use and Privacy Statement.
  4. Follow the on-screen instructions to create your account.
  5. The final step will prompt you for a two-step authentication process to verify your registered email address. It will send an email to the address you register as part of setup with a verification code, which you must correctly enter before submitting your registration. Afterwards, when logging in, you may be prompted to do this process in the future depending on your country of residence’s security requirements. Your valid email address is very important to allow this to work.

What are the system requirements?

The following computer operating systems (OS) support the use of CareLink™ Personal:

  • Microsoft® Windows® 10, 11
  • macOS®: Catalina 10.15, Big Sur 11, Monterey 12, Ventura 13

The following mobile OS support the use of CareLink™ Connect via CareLink™ Personal software (full functionality of CareLink™ Personal is not available via mobile OS):

  • Apple® iOS: 13.x, 14.x, 15.x, 16.x

The following browsers support the use of CareLink™ Personal:

  • Google Chrome™
  • Apple Safari®

What do I do if I forget my username?

Contact Medtronic 24-Hour Technical Support at 800-646-4633 if you cannot recall it.

What do I do if I forget my password?

If you forget your password, there is a “Forgot password?” link available on the home page. You must enter your username, email address, and verify the ReCAPTCHA to submit a password reset request. After successfully submitting your request, an email will be sent to the email address on file with a link to reset your password.

If you still have issues with the “Forgot password?” process, you may contact Medtronic 24-Hour Technical Support at 800-646-4633.

What does two-factor authentication mean?

CareLink™ Personal has a two-factor authentication process in some countries that provides extra protection for your health information. This security feature asks you to verify who is logging into your account by providing an authentication code via your registered email to prevent others from accessing or using your account. Check “My Profile” to see if this option is available in your country.

To successfully complete the two-factor authentication procedure, you need to:

Have access to the email address you registered in CareLink™ Personal setup, along with your username and password.

When prompted, enter the authentication code sent to your email address to access your account. The code is valid for 15 minutes; if it expires, a new one must be requested by attempting to log in again.

NOTE: You can change the email address in the “My Profile” screen in CareLink™ Personal.

What do I need to upload to CareLink™ Personal software from my device?

If uploading data from a pump, you will need one (1) of the following:

  • MiniMed™ Mobile app for MiniMed™ 700 series pump systems
  • Blue Adapter device for MiniMed™ 700 series pump systems
  • CareLink™ USB device for the MiniMed™ Paradigm™ pump systems or MiniMed™ 600 series pump systems

    NOTE: The white CareLink™ USB used with MiniMed™ Paradigm™ pump systems is not compatible with Mac® operating systems. On Mac®, you should use the Ascensia CONTOUR® NEXT LINK meter.
  • Ascensia CONTOUR® NEXT LINK for MiniMed™ Paradigm™ systems
  • Ascensia CONTOUR® NEXT LINK 2.4 or CONTOUR® PLUS LINK 2.4 for MiniMed™ 600 series systems

If uploading data from a meter, you may need:

  • Manufacturer supplied meter cables

For more information, view our resources on how to upload to CareLink™ Personal.

How do I share data with my healthcare provider?

If you are physically in a clinic with your healthcare professional, you can share your data by entering your CareLink™ Personal username and password into their computer. Otherwise, if you provide your HCP your CareLink™ Personal username only, they will be able to send you a request remotely to share your data.

How do I share data with my care partner?

For a MiniMed™ 700 series pump user: You must be using the MiniMed™ Mobile app and your care partner needs to download the CareLink™ Connect app on their mobile device. Your care partner will need to follow the instructions in the app and will need your CareLink™ Personal username to send you a linking request.

For a Guardian™ Connect CGM user: Your care partner will need to sign up for a CareLink™ Personal account in the website ( but select a “Care partner account.” Once they are signed up, they can send you a linking request using your CareLink™ Personal username. Guardian™ Connect users can only have their data viewed by care partners on the CareLink™ Personal website (laptop, mobile device, or PC).

How frequently should I upload my device data to CareLink™ Personal?

Guardian™ Connect app and MiniMed™ Mobile app users will have their full data uploaded automatically every 24 hours unless changes are made in the respective app settings.

We recommend having data syncing switched on or uploading manually at least every 4 to 6 weeks.

How do I generate a CareLink™ report?

Login to your CareLink™ Personal account. Click Reports in the left-hand column. Select the date range of the data you would like to view using the calendar at the top of the page and then select the reports you would like to generate below by clicking on the circle in the tiles. Once you have selected a time frame and report types, click Generate Reports.

You can narrow down your report options by selecting the data type at the top of the report tiles. You can choose “Insulin Pump,” “Standalone CGM,” or “Meter.” Unsuitable reports based on the selection will be grayed out.

I tried to “Generate” reports, but nothing happened.

You may need to disable your browser’s pop-up blocker. Please refer to each specific browser’s pop-up blocker instructions for proper operation. Some suggested resources are below:

Call Medtronic 24-Hour Technical Support at 800-646-4633 if the problem persists.

What does it mean when the CareLink™ uploader says “Update Available?”

New versions of the CareLink™ uploader always provide at least minor enhancements and reliability improvements. It is recommended that all customers update to the newest version of the CareLink™ uploader in order to take advantage of these updates. Some updates may be required to use recently released devices, operating systems, or browsers.

Medtronic Diabetes may discontinue older versions of the uploader program, in which case an update will be required to continue normal operations.

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CareLink™ Personal Software | Medtronic (2024)


Why is my CareLink not working? ›

Ensure that the app is the most current version. Power off your smartphone or tablet, then power back on. Delete the app and reinstall it. Contact Stay Connected at 1-866-470-7709 for further troubleshooting assistance.

What does 3248 mean on Medtronic? ›

If you see error code 3230, a red question mark, or error code 3248 on your MyCareLink monitor (MCLM) screen, this indicates that the reader is not communicating with the MCLM base or reader battery has a low charge and needs to be recharged.

Why is my Medtronic sensor not connecting? ›

Try to disconnect the transmitter, wait for several seconds and then reconnect. If the green light still does not flash, charge your transmitter. If that doesn't work, double check to make sure the sensor is fully inserted into your body, and review the technique on how to insert correctly.

How do I accept a CareLink request? ›

Go to the menu, to Sync to CareLink™ and to Manage Care Partners. 2. Accept the request. Tap Send Reminder to send a text or email to the person you requested to follow.

How much is a Medtronic CareLink? ›

The list price, excluding VAT, for the CareLink network service is £970 per patient.

How long can you be away from your pacemaker monitor? ›

You do not need to bring the monitor while on vacation unless you are planning to be away for more than 2 weeks. The device clinic does not receive daily transmissions on every patient. The remote monitor can either send the data automatically or require a manual download.

How much does it cost to monitor a pacemaker? ›

How Much Does a Cardiac Device Monitoring Cost? On MDsave, the cost of a Cardiac Device Monitoring ranges from $117 to $157. Those on high deductible health plans or without insurance can shop, compare prices and save. Read more about how MDsave works.

What does green light in a Medtronic pacemaker mean? ›

1. What do the lights on the reader mean? Amber light: Reader batteries are low. Green light: Connection is established between the reader and implanted device.

What is the orange light on my Medtronic heart monitor? ›

The amber light indicates the reader needs charging, and the blue light indicates the reader and monitor are connected.

Why is my heart monitor flashing green at night? ›

The monitor has a green light which flashes at fairly random intervals throughout the monitoring period. It does not represent your heart's rhythm. Patients often first notice it flashing at night as they prepare for bed. Don't be concerned - this is normal.

How often should I change my Guardian 3 sensor? ›

Guardian™ Sensor (3) can be worn for up to 7 days, however if your sensor is not performing well, you may receive a Change Sensor alert. Each monthly box of sensors includes 30 days of sensor wear to ensure you are only provided with safe, reliable and accurate sensor glucose values.

Can Medtronic sensor go through airport security? ›

Your pump should not go through the X-ray machine that is used for carry-on or checked luggage. The full-body scanner is also a form of X-ray.

How often do you need to calibrate a Medtronic sensor? ›

Calibrating 3-4 times per day is optimal. Before meals is a good time to calibrate.

Why is my Medtronic pump not connecting to my phone? ›

The pump does not pair with the MiniMed Mobile app

Confirm that you have removed any previously paired compatible mobile devices from the Paired Devices menu on the pump. Turn the Bluetooth* setting off and then on again on your compatible mobile device. Close and then reopen the MiniMed Mobile app.

Why is my Samsung Health monitor not working? ›

There are a few reasons why the Samsung Health Monitor app might shut down while you're recording your ECG. This can occur if the app can't detect your wrist, if the app's software needs to be updated, or if your watch and phone are not connected via Bluetooth and the Galaxy Wearable app.

Why is my Medtronic heart monitor flashing blue light? ›

Blinking blue light: Bluetooth® connection is not established between the reader and smartphone or tablet.

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