Contact us about your home insurance
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Does your policy number start with MHO, CVH, or HOM?
Or does your quote reference startQTE?
You haveAviva Home Insurancewith us– or, you arean Aviva Distinct customer.
Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.
Contact us
Does your policy number start with 73?
Or does your quote reference startAOQ?
You haveAviva OnlineorAviva Premium Home Insurancewith us.These policies are self-serve online, visit the help centre to see FAQs or to email us.
If we have contacted youto provide us with an alternative email address, please complete ourprovider alternative email address form.
Visit the help centre
Do you have a Flex Home or Select Home policy?
If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.
Explore home hub
Does your policy number start with MTH or AVP?
You have AvivaPlus Home Insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Go to general enquiries
Just a hop, skip and tap to where you want to go
- Make a claim
- See your quote
- Send us a message
Contact details for policy numbers starting with MHO, CVH, or HOM
Or Aviva Distinct Customers or if you have a Quote starting with QTE.
If you have aFlex Home or Select Home policy, visit here.
Manage your policy on the move with MyAviva
The best way to manage your policy. Use our self-service portal to view and make changes to your policy, make new claims and check their status, and seeyour discounts– all in one place on the go.
Register for MyAviva today
Log in to MyAviva Download the MyAviva app
Just a hop, skip and tap to where you want to go
- Make a claim
- See your quote
- Send us a message
View online options and contact us details
Manage your policy online with MyAviva
The fastest way to make a change to your policy. Use our self-service portal to:
- View and make changes to your policy
- Make new claims and check their status
- See your discounts
Log in to MyAviva
Register for MyAviva
Make a request about your cover online
If you have a question about your policy, you can contact us by email and we’ll get back to you.
If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy.Pleasevisit the help centreinstead.
Go to home email enquiries
Home insurance
Get support straight away
Home Insurance
If you've got an Aviva Online or Aviva Premium policy
If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Because these are online policies, you can only call us if you need to claim. We can’t help you over the phone with anything else. Pleasevisit the help centreinstead.
With Aviva Online and Aviva Premium it’s easy to manage your cover inMyAviva. Here you can make a claim, renew your policy, check your documents, and make changes like editing your payment or personal details and changing your cover.
Home Insurance Claims
For policies starting MHO, CVH, or HOM. (For Flex Home or Select Home click here).
You canmake a claim onlineor send usan email.If you still want to speak to us, you can use the number below.
New home insurance claims only
0345 030 6945
Lines are open 24 hours a day ^
To contact us using a free British Sign Language interpreter, see ourSignLive partnership page.
Existing home insurance claims
You can checkexisting claims onlineor send us anemail.
Home Insurance Quotes
Get a quote onlineorretrieve an existing quote online.
Home insurance quotes
0800 015 4715
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Home Insurance Customer service
For policies startingMHO,CVH, orHOM. (ForFlex HomeorSelect Homeclick here).
Home insurance customer service, for direct customers
0345 030 7078
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
To contact us using a free British Sign Language interpreter, see ourSignLive partnership page.
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
Home Emergency Cover
Home Emergency Cover Claims
If your claim is not an emergency, pleasemake a claim onlineorcontact us by email.
Home emergency cover claims
0345 300 3346
24 hours a day, 7 days a week
Home Emergency Cover Customer service
Home emergency cover customer service
0800 056 3392
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
Aviva Distinct
Aviva Distinct Claims
Aviva Distinct Home Insurance claims UK
0800 051 1750
Aviva Distinct Home Insurance claims abroad
+44 1603 208 901
24 hours a day, 7 days a week
Aviva Distinct Customer service
Aviva Distinct Home Insurance customer service
0800 068 7005
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also contact us through social media:
Visit our facebook page and message our team.
Follow us on Twitter and connect with our team.
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
See more about Drop in to MyAviva
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Download the app about Tap open the app
Home insurance FAQs
See all home FAQs "Visit our home insurance frequently asked questions page"
More on protecting your abode (humble or not)
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Home emergency cover is a home insurance add-on which gives you extra protection for your home.
Home emergency cover about Home emergency cover
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Get advice on fire safety at home about Fires: the hot topic you can't ignore!
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Making a house a home about Making a house a home
Dealing with frozen and burst pipes
Burst pipes cause misery for homeowners. Find out how to prepare your pipes for plunging temperatures and what to do if you’re too late.
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The process of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Read more about The process of buying a house
Home-viewing checklist
From damp patches to cracks in the walls, what to look out for when you’re out viewing homes.
House buying checklist about Home-viewing checklist
What is accidental damage insurance?
While household hiccups are common, it doesn’t mean they’re not a hassle. Keep stress levels down is to restore normality as quickly as possible.
Read more about What is accidental damage insurance?
Which alarm system should you get for your home?
Having a burglar alarm fitted in your home is one way to protect what matters most to you.
Read more about Which alarm system should you get for your home?
How to identify – and get rid of – pests in your home
Find out how to keep rats, mice and insects from your home.
Pest control at home about How to identify – and get rid of – pests in your home
Escape of water – how to protect your home
One of the most common home insurance claims is for escape of water, but what’s covered when you make a claim?
Read more about Escape of water – how to protect your home
What types of home insurance are out there?
Trying to decide which type of home insurance works best for you is frustrating, but with cover especially tailored for everyone, you can rest easy on your sofa.
Read more about What types of home insurance are out there?
What’s the difference between buildings and contents insurance?
It may be tempting to gamble on home insurance, but is it wise to risk your house or possessions? If you do play safe, what type of cover should you choose?
Read more about What’s the difference between buildings and contents insurance?
What does home insurance cover?
Your home is probably the most expensive purchase you'll ever make, and home insurance gives you peace of mind that if something goes wrong.
Read more about What does home insurance cover?
Insuring your holiday home
Be it for business or pleasure, your holiday home will need specialist insurance. Find out how you can rest easy with the right insurance cover here.
Read more about Insuring your holiday home
The true cost of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Read more about The true cost of buying a house
Insurance for first-time buyers
Our guide to insurance for first-time buyers including buildings, contents and life insurance.
First-time buyers' guide about Insurance for first-time buyers
See all our articles "View our home insurance articles"
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
